Terms of service

Welcome to Cura Goods! By accessing and using our website, trycuragoods.com, you agree to comply with the following Terms of Service. Please read these terms carefully before making a purchase.

1. Order Processing and Delivery

  • Order processing: Orders are processed within 1 to 3 business days from the time of purchase. Our order cut-off time is 7:00 PM (CET).

  • Delivery time: After processing, orders are shipped within 5 to 8 business days. The total estimated delivery time is 6 to 11 business days.

  • Shipping method: We offer Free Shipping on all orders.

  • Shipping cut-off: Orders placed after 7:00 PM (CET) will be processed on the next business day.

Please note that delivery times are estimates and may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

2. Returns and Exchanges

  • Return policy: We accept eligible returns within 60 days of receipt.

  • To qualify for a return, items must be unused, unwashed, in their original condition, and have all original tags attached.

  • Return shipping costs: If you wish to return an item, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service and retaining your proof of shipment.

  • Refunds: Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

  • If approved, your refund will be processed and credited to your original payment method.

  • Approved refunds are generally processed within 7 days.

  • We do not charge restocking fees for eligible returns.

For complete return instructions, please contact us at info@trycuragoods.com.

3. Payment and Pricing

  • Payment methods: We accept major credit cards and any other payment methods displayed on our checkout page.

  • Pricing: Prices displayed on our website are shown in the applicable currency presented at checkout.

  • We reserve the right to modify prices, promotions, discounts, or product availability at any time without prior notice.

  • The price charged for your order will be the price displayed and accepted at the time your purchase is completed.

4. Privacy and Security

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information when you access our website, place an order, or communicate with us.

5. Customer Responsibilities

By using our website or placing an order, you agree that:

  • You are responsible for providing complete and accurate billing, shipping, and contact information at checkout.

  • We are not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

  • You will use our website and services only for lawful purposes.

  • You will comply with all applicable local, state, federal, and other relevant laws and regulations.

6. Limitation of Liability

To the extent permitted by applicable law, Cura Goods and MERIT COMMERCE LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Where liability cannot legally be excluded, our liability will be limited to the amount paid by the customer for the applicable product or order, except where applicable law requires otherwise.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

7. Modifications to These Terms

We reserve the right to modify, revise, or update these Terms of Service at any time.

Any changes will be published on this page. Your continued use of our website following the publication of updated terms constitutes acceptance of those changes, subject to applicable law.

We encourage customers to periodically review this page for updates.

8. Contact Information

If you have any questions about these Terms of Service, your order, or our policies, please contact us:

Store Name: Cura Goods
Legal Business Name: MERIT COMMERCE LLC
Website: trycuragoods.com
Email: info@trycuragoods.com
Business Hours: Monday – Friday, 09:00 – 17:00
Customer Service Hours: Monday – Saturday, 09:30 – 19:00
Business Address: 2 N Central Ave, Suite 1800, Phoenix, Arizona 85004, United States of America

We aim to respond to customer inquiries as quickly as possible and generally within 24 hours.

Thank you for choosing Cura Goods.